Terms & Conditions

Terms & Conditions

Order Cancellations

Under the Distance Selling Regulations you have the right to cancel any order you have placed with Hx1 Jeans and receive a refund for the goods originally ordered. The goods ordered must be returned in their original condition and with the original packaging. Please note in the event of an order being cancelled prior to despatch you will receive a refund for both the goods and any delivery charge. If the order is cancelled after it has been received by you then the refund will be for goods and not for postage costs.

Order cancellations need to be made by email to Customer Services within 14 working days of delivery. Please state the order number which can be found on your delivery note.

 

Returns/Exchanges

If you are not 100% satisfied with your purchase, you are required to return the item, or items, to us within 14 working days of receipt of the goods. Postal charges for the return must be borne by the customer regardless of whether the item was originally shipped with free delivery. On receipt, the return will be processed and a refund will be issued, excluding any original postal charges, to the card used in the original transaction. The item must be unworn and in its original condition with tags and original packaging. All garments must be free of fragrance and cosmetic or other marks.

As a matter of hygiene refunds and exchanges are not available on underwear or any other intimate items unless they are deemed faulty.

Exchange of products will take 1-2 working days to process from receipt of the item. Once the exchange has been processed it will be shipped using a 'Next Day' delivery service and you will receive an e-mail notifying you of the same. Please note, if you were charged postage on your original purchase and you require an exchange, you may incur further postal charges.

Please allow 3-5 working days from receipt of a return for us to process a refund.

Once you have received our confirmation email, please allow 3-5 working days for the refund to be credited to your account. This is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we will send a cheque to your billing address within 2 working days or contact you for the new expiry date).

Your statutory rights are not affected.

 

Maintaining the quality of our products

When trying on items of clothing please do not remove any tags or labels. Please ensure that you are not wearing any perfume, aftershave or a deodorant which may leave a scent or marks on the item. We are unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned with its original packaging with any enclosed documentation.

When returning an item it is your responsibility until it reaches us. For your own protection, we recommend that you return the parcel using a "Signed For" delivery service, to ensure safe return of the goods.

The cost of returning the item to us is your responsibility.

All returned items must have a returns number. Please contact Customer Services stating your order number, your name and address, details of the product, the reason for return and whether you require a refund or exchange. You will then be issued with a returns number.

The address to return your order to is:

Customer Services
Hx1 Jeans, 19 King Edward Street, Halifax, Hx1 1bw.

 

If the item you received is not what you originally ordered, please contact Customer Services.

 

Frequently Asked Questions

I have not received all of my order/received incorrect item(s)

Unfortunately mistakes can happen. If you have received your order and an item is missing, please contact Customer Services quoting your order number and the missing item and we will investigate the matter on your behalf.

If the item you received is not what you originally ordered, please also contact Customer Services.

I have received a faulty item

If the item you received is faulty, please contact Customer Services stating your order number, the nature of the fault, and whether you require a refund, repair or a replacement. You will be advised on how to return the item.

Do I have to pay for return postage?

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility regardless of whether the item was originally shipped to you for free. However if you are returning a faulty item then JJ85Branded will refund you the reasonable cost of return postage.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please note, if you were charged postage on your original purchase and you require an exchange, you may incur further postal charges.

If your original order did not incur a postal charge, ie. free delivery, and you require an exchange, we will send the exchange to you free of charge. However, any further exchanges from this order may incur our normal postage charge.

Why have you not refunded the delivery charge?

Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item.

The amount refunded is incorrect

Unfortunately mistakes can happen. If for any reason you believe the amount you have been refunded is incorrect please contact Customer Services quoting your order number and the amount you believe should have been refunded. Customer Services will then investigate this on your behalf.

 

Orders are accepted on the basis the Customer has read and accepted these terms and conditions.

If you have any further questions or you have not found the answer you are looking for, please e-mail Customer Services and a member of our customer services team will be happy to help.